Ticket Channels in Fuseboard allow you to define the source or channel of a Ticket. Only administrators are able to manage Ticket Channels.
We’ve setup some ticket channels based on best practices, but you can always add more channels or change the current ones.
To manage your Ticket Channels, follow the steps below.
- Browse to Organizational Settings
- Click the Channels link in the navigation
You can edit current channels by clicking the channel name. If you wish to add new ones, enter the channel name in the textbox below the list and click the Add Channel button.